FAQs
Copyright and Downloading
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Yes, all photos are copyrighted and remain my intellectual property. Unauthorized use, copying, or distribution is strictly prohibited.
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No, downloading photos from this website without purchasing is not permitted. All rights are reserved, and legal action may be taken against unauthorized use.
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No, reselling or redistributing my photos is strictly prohibited without explicit permission.
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No, downloading photos from this website without explicit permission is not permitted. All rights are reserved, and legal action may be taken against unauthorized use.
Printing and Purchasing
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You can browse my gallery, select the photo you’d like to purchase, enter the size and then head to the checkout, and securely check out through the checkout process. I accept major credit cards through the website. All transactions are completed using Squarespace payment system. The eCommerce structure of this site is safe and secure and always kept up to date using the latest security technologies.
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I offer high-quality prints in various sizes and finishes, such as acrylic and aluminum. I can also provide matte aluminum prints. Please contact me for any finishes other than acrylic or aluminum.
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The entire collection of work found across this site is available for direct purchase ranging in various sizes. The sizes of each print may be unique depending on the photo. Panoramic prints can be printed much larger than normal prints. Most prints can be printed with high quality up to 60 inches on the long side. However, some prints can be significantly larger depending on the photo. Larger sizes than on this website can be produced on request. Maximum size will depend on the photo and I will only produce a size that maintains the highest quality of the photo.
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I do offer custom sizes, including creative cropping to your available space. While some requests would negatively impact the visual quality of the print, I am happy to discuss your needs and work with you to find the perfect solution. However, I will not sacrifice image print quality.
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No. Each and every image included in my collections is a high resolution image that has been hand selected both for it's artistic and technical strengths. All prints are produced at 300dpi at the size ordered. Files are prepared using various resolution and detail enhancement methods and produced by professional print companies under my direction.
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No, acrylic prints start out as a high gloss photo print. The print is Face Mounted onto 3mm cast acrylic glass using a crystal-clear UV adhesive.
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All of my pieces are made using a special printing process where ink is heat transferred directly onto a single sheet of aluminium. The finished product has a brightness, colour vibrancy and clarity that cannot be rivalled with any other printing technique. Each piece also comes with a wooden or aluminium backing that gives the photo depth and allows it to float elegantly on your wall
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Aluminum Prints are printed on aluminum sheets that have been coated. The coating may contain some minor imperfections such as small bumps. Each sheet is inspected to ensue that any imperfections do not impact the quality of the image. Aluminum Prints are moisture proof and have a long archival life. They are fade resistant, however they will see some fading in direct sunlight, so please avoid direct sunlight.
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No, purchased images will be watermark-free and ready for use.
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I do offer framing for each piece. I go through a third-party professional framer. Cost of the frame is unique depending on the frame chosen. Please contact me directly for a quote on framing.
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Yes I do, GST and PST (if applicable) is charged to all Canadian orders depending on the province.
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There are no fees, duties, customs, or additional taxes (other than GST and PST) charged on orders being shipped within Canada. International purchasers are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments and may return your order if not dealt with immediately.
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We take great lengths to ensure that every piece is professionally packaged to the highest standards. I only use print companies who are reputable and take pride in their packaging and shipment. Every piece will be packaged professionally to protect it during transit. Corrugated honeycomb crates or wood crating are used for shipping depending on the size of the print.
Packaging
Shipping
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Once you’ve placed an order with me you will receive an order confirmation via email. You will receive another email with the tracking information when your print ships out from my print suppliers.
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Shipping times vary by location. It will take two to four weeks from the date of your order to process, print and have your print ready for shipping.
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Shipments can take up to two weeks to arrive depending on the location it’s being delivered too. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that Derek Trapp Photography will not be held liable for any theft or loss of shipment.
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Yes, we can ship all over the world. Shipping costs to Canada are shown at checkout. If you are located elsewhere, please contact us for shipping information and details.
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I ensure full coverage for all shipments. I will replace or repair any damages that happen during transit from my print companies facility to the destination address listed on your order. We cannot insure shipments if they have been transported from the original delivery destination.
Care, Handling and Hanging
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Once you’ve got your piece home, it’s important to still take care when unwrapping and handling it. The aluminum or acrylic edges can flake or crack if placed on a rough/uneven surface like wood, tiles, etc or if the foam is ripped off too quickly. We recommend placing a towel or blanket on the floor when resting the corners of the piece on the ground.
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All products come with hanging hardware included. My printers typically use either a wire, sawtooth hanger, D-Ring hangers, or wall buddies. The chosen hanging hardware will be selected based on the size of the print to ensure secure fastening to the wall. If the prints are to be hung in a public area, please let us know and I will ensure that the hanging hardware is appropriate
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Please only use a high-quality microfiber cloth to wipe any dust or dirt from your piece. Do not use window cleaning sprays or any chemicals.
Warranty, Returns, and Damage
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Yes. Upon receiving your artwork, kindly examine the piece thoroughly to ensure that there is no damage. If you notice any damage or defects, I will organize a replacement piece for you but only if reported within seven days of receiving the artwork. We cannot replace or refund your order after this window, so please check your piece over thoroughly once you’ve opened it.
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Each piece is custom-made and as such, I am unable to offer returns or exchanges. However, if you do purchase a piece from me and it doesn’t fit the way you expected, please reach out to me using our contact form or give me a call.
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If the package shows signs of damage, you must inspect the package before signing for it. Please do not refuse delivery. Instead, ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box. Submit 4 digital photographs of the box and any damage to the art to derektrapp.photography@gmail.com immediately. A request for repair or replacement can only be honoured if submitted within 7 days of delivery.
Contact
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You can reach me through the contact form on the website or email me directly at derektrapp.photography@gmail.com
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Yes, I’m open to collaborations! Send me a message with details, and let’s discuss.
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Absolutely! Feel free to contact me to discuss your vision, and I’d be happy to create something tailored for you.